Cultural Care Au Pair Reviews

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Original review updated by user Jun 07, 2021
A Catastrophe! Beware! First, if I could give this agency zero stars, I definitely would. I have absolutely no interest in hearing what the agency has to say in response to my review, as they played a MAJOR role in our AuPair's behavior and showed us absolutely ZERO...
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ID
#2593857 Review #2593857 is a subjective opinion of poster.
Service
Cultural Care Au Pair Child Care Program
Cons
  • Lccs
  • Customer service
  • Staff
Loss
$4000
Preferred solution
The Department of State to get involved and be aware of what is truly going on with how this agency operates.

There service is brilliant

The service from Cultural Care is amazing. With the help of Micaela Hilton my profile is approved. She helped me through every step of the way. She is very nice and friendly. They are the best and I will recommend the for anyone that wants to become an aupair. I am super happy with there service and support.

User's recommendation: They are the best.

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ID
#1832252 Review #1832252 is a subjective opinion of poster.
Location
Johannesburg, Gauteng
Service
Cultural Care Au Pair Customer Care

Beware

They are extremely pushy, there is a lot of money involved for marketing the program. The candidates for the most part are not qulaified. They advertise the Au pair Program like its a vacation They don't disclose information, and its just a big melting pot with bad families and bad unqualified candidates. Senior management is terrible. Stay away and work with smaller agency that care about your family and care about the overall experience.
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ID
#1704580 Review #1704580 is a subjective opinion of poster.
Location
Hartsdale, New York

Worst Childcare Experience EVER

Our LCC has been USELESS. Our matching specialist was equally useless. We spent premium $$$ to go with an agency that had branded itself as being the best because we'd never been through the process before. What a terrible mistake. They didn't help us. Our first match was DANGEROUS. Safety problem after safety problem. We reached out for help and were told to be "patient" that we'd matched "for a reason". It took 2 months to get her out of our house. I lost my job. I couldn't leave her alone with our kids for even a few minutes. She endangered them constantly. Then they charged us extra to rematch!!! We spent over 11,000 dollars directly to Cultural Care and never got ANY support from our matching specialist or LCC. At best the LCC would send a link when asked a question by myself or our au pair. terrible agency go with ANYONE else.
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3 comments
#1775141

Its a terrible agency They just care about money

#1749727

Are u considering a law suit against CC? I am interested. U can reach me at liuran26@***.com

#1831307
@PissedConsumer1749727

They were terrible and have been terrible. I am trying to get the SSN of the au pair that was in our home for 3 months for tax reasons and they are throwing up road blocks!

If I had the time I would love to go after them. The just now told me about the I-9 requirement -- thanks so glad I paid thousands for nothing!

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ID
#1643520 Review #1643520 is a subjective opinion of poster.
Service
Cultural Care Au Pair Child Care Program
Cons
  • Staff
  • False advertising
  • Refund policy

Horrible

Had a very bad experience with Culture Care. I had an aupair as a rematch. She told me she really wanted to have another chance and will try to make it work. She got here and the first experience was really bad. She started picking her nose in the family room and grabbed a paper towel to put them on. I asked her to please stop. I also ask anyone to wash hands with soap before the prepare food — it was frustrating she didn’t always wash her hands. There were many other issues: late picking up kids, forgetting activities, not ready to work, and she didn’t try to form a bond with the kids. One of the primary reason for me to hire an au pair was for language learning. I asked her to please give the kids 30 minutes a day of language exposure. She never does it without me reminding her. She became like a 4th kid. She also turned down almost every activity we invite her to do as a family. Finally, she told me she had an emergency back home on a Thursday and left on Saturday. After she left, I found out she was pregnant. She was always wearing baggy cloth and one time I did see her gagging in the toilet. Cultural care didn’t screen when they rematch weather they are pregnant or not. They rematched her without proper screening. They claim that they didn’t know and didn’t ask that question. Cultural care also refused to refund my money even though they admitted that they didn’t ask about her pregnancy status when she rematched.
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1 comment
#1775147

Stay away from this agency They are your worst nightmare

ID
#1606089 Review #1606089 is a subjective opinion of poster.
Location
Germantown, Maryland
Service
Cultural Care Au Pair Nanny
Reason of review
Poor customer service

Hurt Au Pair Family

Since the Au Pair programs settled out of court, they are treating the Host Families even worse than before. Our au pair ups and leave without notice and fabricates stories about our family to the agency and our friends. The stress this placed on our family is not acceptable. How can foreigners come to our country and try to damage families and just walk away without recourse. We feel like these au pair are using our homes like hotels. Once they get sick of one area they move on to the next. I can't believe how may au pairs are on their 3rd rematch. I can't believe the agency allow this. The agency take almost $9000 per year, only to side with the au pair! Cultural Care uses robots to email its families for check ins. There is no "personal contact" as required by the state department. The regional director only contacts us during placement of a new au pair. They should be contacting us every 3 months.
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1 comment
#1727627

Couldn’t have said it better

ID
#1495807 Review #1495807 is a subjective opinion of poster.
New Reviewer
My girlfriend is currently there, from the 17 September 2018, Where she have been “Lured” there by Cultural Care and the Sennet family from Mountain Top Pa, to do a 12-month contract looking after the Sennet family’s son A*. She just completed her first two and a half...
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ID
#1458406 Review #1458406 is a subjective opinion of poster.
Location
Johannesburg, Gauteng
Service
Cultural Care Au Pair Child Care Program
Reason of review
Poor customer service
Loss
$3000
Preferred solution
Full refund
A warning to all parents out there- PLEASE do not use this company. they do NOT screen their au pairs at all! Once our au pair got here she stolen money from us, She stole our childrens identity and took off one day without warning. We later found out that she had been...
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5 comments
#1662737

Since the Au Pair programs settled out of court, they are treating the Host Families even worse than before. Our au pair ups and leave without notice and fabricates stories about our family to the agency and our friends.

The stress this placed on our family is not acceptable. How can foreigners come to our country and try to damage families and just walk away without recourse. We feel like these au pair are using our homes like hotels. Once they get sick of one area they move on to the next.

I can't believe how may au pairs are on their 3rd rematch. I can't believe the agency allow this. The agency take almost $9000 per year, only to side with the au pair! Cultural Care uses robots to email its families for check ins.

There is no "personal contact" as required by the state department.

The regional director only contacts us during placement of a new au pair. They should be contacting us every 3 months.

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ID
#1354653 Review #1354653 is a subjective opinion of poster.
Location
Cambridge, Massachusetts
Service
Cultural Care Au Pair Child Care Program
Reason of review
Poor customer service
Loss
$5000
Preferred solution
Let the company propose a solution
New Reviewer
Cultural Care Au Pair DISCRIMINATES AGAINST DISABLED CHILDREN! Cultural Care REFUSED to provide services with an Au Pair, because it will require the Au Pair to aid our 9-year-old son with basic toileting. We have a disabled child, with Spinal Muscular Atrophy Type 2...
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ID
#1337724 Review #1337724 is a subjective opinion of poster.
Service
Cultural Care Au Pair Child Care Program
Reason of review
Poor customer service
Preferred solution
Equal treatment for everyone
New Reviewer

Buyer beware: untrustworthy company

Cultural Care Au Pair - Buyer beware: untrustworthy company
Buyer beware! 9 months into your annual agreement, Cultural Care Au Pair offers your au pair a deal he/she cant refuse: A FREE plane ticket home a MONTH early, before the contract is up!! He/she gets out of their contract and you get stuck scrambling for childcare during the new transition dates AND you're out $500+ because you prepaid. Attached photo is Hope Becker, the Director of Communications. If this happens to you her number is 1-61*-619-****. You may want to call her before you sign any documents. She will refuse to even discuss any issues with you! That is their official position! The Director of Communications will refuse to talk with you and then send you a form letter from their attorney. Real shady practices.
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ID
#1329101 Review #1329101 is a subjective opinion of poster.
Location
Cambridge, Massachusetts
Service
Cultural Care Au Pair Child Care Program
Reason of review
Poor customer service
Loss
$550
Preferred solution
Full refund

Worst experience

It was just an awful experience. I used to be an au pair. The salary is a joke, the families think you are a maid. They don't want to take care of their own children so for this reason they think you should do everything for them. A nanny receives three or four times over and she doesn't have to live with the host families. Unless you have luck with a good family, your year will be a nightmare. The LCC's don't want to help, I had to stay in my lcc's house and she was always complaining about having a person in her home because she didn't have space for guest. Well, if you don't want au pairs in your house, why did you become an LCC? The host families are mean, they don`t care about you at all and they don`t follow important rules.
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1 comment
#1524645

Time for a career change, is it not?

ID
#1310516 Review #1310516 is a subjective opinion of poster.
Service
Cultural Care Au Pair Child Care Program

This company is a fraud

Terrible agency They lie and misrepresent the candidates When the Au pair arrive most are inexperienced and do not care for kids Some Ap that are qualified get taken advantage Many work extra hours and many work on the side Others don't get paid over the summer while kids are at sleep away camp They should be shut down It's just a money making machine and corporate is just lazy and awful to deal with
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1 comment
#1523600

I totally agree with this review and it’s honestly all of the Aupair agencies!

ID
#1289618 Review #1289618 is a subjective opinion of poster.
Location
New York, New York
Service
Cultural Care Au Pair Nanny
Reason of review
Poor customer service

They only care about making money from families and au pairs

I had a horrible experience with this au pair agency. They helped to match a girl from China for our family. The girl came in doing on-line business to sell products to China, and later she left with no explanation. Cultural care au pair local coordinator failed to resolve the issue. In fact, the local coordinator is too busy with her full time job and had absolutely no time dealing with these au pairs. She only needs to collect her service fees. After the au pair departure, the agent simply matched her with another family and refused to assign a new au pair to continue with the service for the remaining contract period.
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ID
#1265750 Review #1265750 is a subjective opinion of poster.
Location
Cambridge, Massachusetts
Service
Cultural Care Au Pair Child Care Program
Reason of review
Bad quality

Horrible - do not use

We had an aupair who was me really unstable and when we complained and said we did not feel comfortable with her the agency pushed us to keep her. A week later she made up a wild story that my ex husband touched her inappropriately and walked out. The agency did no investigation but took her side and has placed her with another family - her third in a month! They are irresponsible and scary. Do not use!!!!
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1 comment
#1502755

Sounds like us just with our credit cards! They are a joke!

We are getting lawyers involved!! They need to go down

ID
#1257308 Review #1257308 is a subjective opinion of poster.
Service
Cultural Care Au Pair Customer Care
Reason of review
Poor customer service
New Reviewer

Please keep your children safe

Please DO NOT use this company. They do NOT screen their au pairs. I had reviewed a lot of the au pairs on their site and was actually matched with one from a representative of Cultural Au Pair. She was from Italy and seemed to understand english. She said she had experience with infants. Just so you are aware, Cultural Au Pair I later find out accepts "experience" as being under the same roof - in the same vicinity as a child. I spoke with the au pair numerous times and went over the schedule and expected job duties. She arrived. I payed the upfront money for the initial fees. After she arrived I found out that she actually didn't know how to change a diaper. She left my infant child on a changing table alone after being told not to do this. She didn't bother putting my child in his sleep sack but rather just laid him on top of it while in the crib. She let him sleep in front of the TV and didn't put him in the crib because "he didn't want to be in his crib" and as stated above didn't put him in his sleep sack "because he didn't want to be in it". Review of the monitor in the baby room showed she didn't even try to put him in it. Final straw was using the front burners of the stove that my kiddo could reach and leaving the pan she was using to cook herself food accessible to my child's hand. I was lucky that I had monitors reviewing the events that were happening in my house. This all happened within 2 days of her starting to work for me. IT was obvious she had no clue how to work with an infant. Cultural Au Pair did not review her references and experience and allowed her to match with a family of an infant which could have very well lead to an injury if I didn't catch what she was doing when she was alone with my child. I decided at this point to never work with this company again. I beg you to NEVER work with them as well. After requested refund they stated that I should have reviewed her information more thoroughly and they were only obligated to refund less than half of the $9000 I gave them. (for 3 days of work) AND Another family again paid the company the FULL amount for taking the same unsafe au pair for the year. Sooooo they were paid double for not doing their job.
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1 comment
#1506755

I think you are overreacting with a few things that can happen to anybody ,did you have any consideration with a person who comes from far away left her family friends and I just adjusting to a new life languages and costumes

ID
#1250141 Review #1250141 is a subjective opinion of poster.
Service
Cultural Care Au Pair Child Care Program
Reason of review
Return, Exchange or Cancellation Policy
Loss
$4500
Preferred solution
Full refund

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