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Original review updated by user Jun 07, 2021

A Catastrophe! Beware!

First, if I could give this agency zero stars, I definitely would.

I have absolutely no interest in hearing what the agency has to say in response to my review, as they played a MAJOR role in our AuPair's behavior and showed us absolutely ZERO support as your paying customer. I have five small children under the age of six. The AuPair matched with our family who we thought was so sweet and genuine about working with kids, was nothing but a liar in the end and used us (in our opinion) 1. to get to this country so she could get vaccinated because in her country, the Covid cases were extremely high and they had no access to any vaccinations, 2.

So she could be closer to her twin sister who was an AuPair for another family here in the US.

She quit three weeks after her arrival to this country. Week one we let her quarantine for a week in our apartment (our secondary residence). I got her a week's worth of groceries to stock in the apartment so she wouldn't have to come in contact with anyone (the purpose of a quarantine). All the items I purchased she said she liked to eat, and she barely ate anything I bought her and instead called me in the middle of the week asking if she could order a burger and have it delivered to her instead.

That was the first sign of her being ungrateful. And we paid her a stipend for zero services while quarantining. I don't care if that was a choice of ours to have her quarantine. We should have her quarantined since she was coming from a country that had Covid extremely out of control.

Her Major Issues: When she finally arrives to our house we offer her a phone for her to use with internet connection ready to go as we understand the importance of her needing to keep in contact with her family and so she can use the internet for all of her needs.

Our AuPair lied and told the agency that we did not give her WiFi connection at all. We didn't let her use our home WiFi connection, YES! But we offered her a phone that allowed her two ways to access the internet (including another WiFi connection) and she refused to take us up on the offer. Why?

Because she had her sister send her an iPhone instead and when it arrived it didn't function. So we then give her the SIM card from the phone we offered her to put in the phone her sister bought her and she had access to the internet immediately and we have the bill to prove that she had access to the internet (since the SIM card was linked to our wireless phone account). A couple of days after we gave her our SIM card, she gives it back to me and says that she got her own SIM card and didn't need ours anymore. Whatever "SIM Card" she got for her phone, failed on her and that was the beginning of her having problems with the internet.

She never told us that she had issues until a week later. But of course she tells the LCC who was an enabler of her behavior that we never gave her WiFi and she told us that she didn't have an internet connection and we don't care and won't give her WiFi. Lies, lies, lies. Oh but there is more.

It doesn't end there.

She tells me she doesn't feel comfortable working with our two year old child who has some language delays. Now since we were told she had special needs experience, I asked her to work with him to help him with his speech delay. I wasn't asking her to move the moon and the stars, just implement language in his daily play with you. She said he wasn't listening to her, she didn't think he liked her and that she just wasn't comfortable working with him.

You know what, we didn't think he liked her either and he obviously picked up on some things that was not right with her and he was RIGHT.

Lastly, we made it very clear to her months before her arrival that we take Covid very seriously in this house as we are very serious about keeping our family and those around us safe. We told her that we preferred that she meet up in group settings or with people after she was fully vaccinated. We never told her she couldn't go to a store if need be or go for a walk to get some fresh air. She got her first vaccination during her second week she was here which means she was on her way to becoming fully vaccinated.

Once again, she complains to the LCC that we never let her out the house which was a lie and she could never go anywhere. Just more lies, more lies, MORE LIES. I told the CRM all of this and she said that AuPairs should have the right to come and go as they please (even before vaccinations were administered), while they are living in your home and that we should have provided her with a key. Really??

Not in our home. She may be an adult as far as her age is concerned but our AuPair was nothing but a dependent. I had no relief while she was here with us and instead she was more stress.

Our AuPair is in transition, I visit her profile to read a letter that is addressed to any new potential host family. A letter that had some lies in it about our family which clearly shows that the agency didn't include the truth about what really happened and why our AuPair was in transition.

They also said that we declined to be contacted about our experience with the AuPair. That's funny. We were never asked if we would like to be contacted because they obviously wanted to cover everything up.

Save yourself some time and do not consider them for your childcare needs. You will NOT be supported as the host family, TRUST ME.

The AuPair's motive is only to come to this country and have a good time and that's really it.

The agency's motive is only to take your money and that's really it. All the negative reviews, I believe every single one of them.

User's recommendation: Do not recommend this agency.

Monetary Loss: $4000.

Preferred solution: The Department of State to get involved and be aware of what is truly going on with how this agency operates..

Cultural Care Au Pair Cons: False advertising, Refund policy, Lccs, Staff, Customer service.

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